Refund & Cancellation Policy

Last updated: 1 November 2026

1. Training and courses

• Before the first class: you may cancel and receive a refund of the fee paid, minus 18% GST and a 5% processing charge.
• After the first class has started: no refund is available.
• If we cancel or reschedule a batch and you cannot attend the new date, you receive a full refund.

2. Exclusive leads

Exclusive lead: each enquiry goes to one business only.

• Because each lead is delivered to one business only and cannot be resold, there is no refund after a lead is delivered.
• Invalid or duplicate leads are replaced with a fresh lead. A lead is invalid if the phone number does not exist or is switched off on three attempts across 24 hours, the person says they never made an enquiry, or the enquiry is outside the category or area you bought. Report it within 48 hours of delivery with the lead ID.
• A customer not hiring you, choosing another business or negotiating price is not an invalid lead.
• Undelivered leads in a paid pack can be refunded on request, minus any payment-gateway charges.

3. Digital marketing and website services

Monthly services can be stopped with 15 days' written notice; fees already paid for work done are not refundable. Website and one-time projects: advance payments are non-refundable once design work has started, as described in your quote. Ad spend paid to Google, Meta or other platforms is governed by those platforms.

3A. Property video service

• Before editing starts, you may cancel and receive a refund of any advance paid, minus payment-gateway charges.
• Once editing has started, the video editing fee is not refundable. Changes and corrections are handled as agreed in your quote.
• Campaign management fees already paid for a period that has started are not refundable; you may stop future periods with written notice as agreed in your quote.
• Ad budget paid directly to an advertising platform is governed by that platform and is not refunded by us.
• Shooting help, if requested, is charged as agreed in advance and is not refundable once the visit has taken place.
• No refund is due because enquiries did not turn into a sale or rental.

4. How refunds are paid

Approved refunds are made to the original payment method within 7–10 working days.

5. Contact

Email grievance@digitalonfront.com or call +91 97178 75710. See also the Terms & Conditions.